To notify American State Bank of a consumer complaint, please contact our Consumer Compliance Department at 936.899.7829 or email complaints@asb.com.
Consumer Complaint Notice
7 TAC §11.37 and § 33.51
American State Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against American State Bank should contact the Texas Department of Banking.
American State Bank also engages in the business of selling checks as an agent for a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint concerning sale of check activities should contact the Texas Department of Banking.
Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
In person or U.S. Mail
Texas Department of Banking
Consumer Assistance Activities
2601 North Lamar Blvd. Suite 300
Austin, TX 78705-4294
Telephone: 877-276-5554 (toll free)
Fax Number: 1-512-475-1313
E-mail address: consumer.complaints@dob.texas.gov
Website Address: www.dob.texas.gov